8.C Resources for Students (Ann Arbor Campus)

Often students turn to faculty for assistance with personal and academic concerns and requests for referrals or campus information. In the event the faculty member is unable to answer the student’s question or is unable or unqualified to provide the desired assistance, there are many people and offices on campus to whom the student can be referred. The following is by no means an exhaustive list of services available to students on the Ann Arbor Campus, but may be useful in helping the student address many of the common concerns.

Academic Advising and Support. Each school and college (and some departments and programs) has a student services/affairs office. In addition to coordinating academic advising services, degree requirements, and academic policies, these offices may also handle academic integrity issues, tutoring and academic support information, unit-based financial aid, unit admissions, and/or career counseling and placement services. Faculty should contact the office of their dean or director to obtain the names of these student resource people, their phone numbers, and Web addresses. In some units, undergraduates and graduates may be served by different offices. The Horace H. Rackham School of Graduate Studies provides assistance to graduate students enrolled in any Rackham graduate program

Career Advising, Planning, and Placement. All students, whether they are in undergraduate, graduate, or professional programs can utilize the services of The Career Center, located in 3200 SAB. Contact 764-7460 or on the Web at <www.careercenter.umich.edu>. Some academic units (e.g., the College of Engineering, Law School, and the Business School) have their own career centers and placement offices. The Center for the Education of Women (CEW) offers many programs and services and provides excellent resources for non-traditional students. For more information, phone CEW at 998-7080 or view its website at <www.umich.edu/~cew>. CEW is located off-campus at 330 E. Liberty.

Campus Information. Operating on average 19 hours a day, the Campus Information Center (CIC) is a handy resource for the entire University community. Call 764-INFO, e-mail <info@umich.edu>, or visit the website at <www.umich.edu/~info>. The CIC is located on the first floor of the Michigan Union. There is also a North Campus Information Center (NCIC), located in the Pierpont Commons Lobby. See also Section 21.I, “Information.”

Dean of Students. In addition to enhancing students’ co-curricular lives, the Dean of Students Office, located in 3000 Michigan Union, supervises a number of services for students with particular needs and concerns, e.g., sexual orientation issues, sexual assault prevention and support, international students, and minority students. The Dean of Students Office can also assist in times of crisis for an individual student. Call 764-7420 or visit the website at <www.umich.edu/~dofs>.

Financial Matters. The Office of Financial Aid can help with student budgeting, as well as provide information on grants, loans, workstudy, and other student employment. The Office of Financial Aid is located in 2011 Student Activities Building (SAB), can be reached at 763-6600 or <www.finaid.umich.edu>. In addition, many academic units have offices that provide fellowships, scholarships, and need-based aid. The Graduate School’s Fellowship Office provides information and financial support for graduate students enrolled in many of the graduate programs. It is located at 120 Rackham, phone
764-8119.

Students’ financial transactions with the University are handled by Student Financial Operations, also located on the second floor of SAB. The phone is 764-7447. Students are able to access their individual account information through Wolverine Access on the Web at <wolverineaccess.umich.edu>.

Health and Well-Being. University Health Service (UHS) provides comprehensive outpatient medical services to students, most of which are covered by a health service fee. Psychiatric, physical therapy, and nutrition services are also included. Health education and prevention programs (including guest speakers for classes) are also available. Faculty are welcome to use University Health Service on a fee-for-service basis. For more information, call 764-8320 or check the website at <www.uhs.umich.edu>. See also Section 18.H, “Health Care Services/Resources.”

Counseling and Psychological Services serves students through crisis intervention; brief personal counseling and short-term psychotherapy for individuals, couples, and groups; and workshops on various informational and skill building topics. Faculty who are dealing with a student who is or may be exhibiting psychological problems or who is acting in a manner that is harmful to the student or others may call Counseling and Psychological Services for assistance in determining whether the student should be referred, and if so, how to make a referral. Services are provided free to enrolled UM students. Confidentiality, to the extent permitted by law, is strictly maintained. This office is located in 3100 Michigan Union. Call 764-8312 or visit the website at <www.umich.edu/~caps> for more information. See Section 8.D.7, “Disruptive Behavior.”

For a psychological or psychiatric emergency concerning a student, call the Psychiatric Emergency Hotline at 936-6666.

The Sexual Assault Prevention and Awareness Center (SAPAC) provides services and educational outreach for students (as well as faculty and staff). Its 24-hour number is 936-3333.

Office of the Ombuds (For Students). The Office of the Ombuds (for students) exists specifically to assist students in resolving a variety of problems, complaints, and conflicts within the University. The ombuds looks for equitable methods of resolution and works for the fair treatment of all parties involved in the disagreement. The Office of the Ombuds may provide counseling as well as information about policies and grievance and appeal procedures. The Office has no jurisdiction outside the University. On the Ann Arbor Campus, the Office of the Ombuds is located at 3000 Michigan Union and can be reached at 763-3545 or via e-mail at <assist-me@umich.edu>. Walk-in consultation is available. See also their website at <www.umich.edu/~ombuds>.

Registration, Records, Transcripts, and Residency. The Office of the Registrar at the University can be reached and students can access their records and transact most business through the Web on Wolverine Access: <wolverineaccess.umich.edu>. For those students needing in person assistance, Registrar staff are located in two service centers: 413 E. Huron Street on Central Campus and B430 LL North in the Pierpont Commons on North Campus. More information can be obtained by calling 647-3507 or through the Registrar’s website at <www.umich.edu/~regoff>.

Faculty Handbook: Teaching and Faculty Interactions with Students: