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20.F Information Technology Facilities, Programs, Resources, and SupportUniversity community members have a wealth of technology-based facilities,
programs, resources, and support services available to them. Facilities
such as the Adaptive Technology Computing Site (for those with disabilities),
the Campus Computing Sites, GroundWorks, and the New Media Center
are
all available for use of the latest technologies. Programs like that
run by the Computer Sales Program assist faculty, staff, and students
with the purchase of both personal and departmental technology hardware
and software. The Basic Computing Package (which includes file space
and e-mail), the Online Campus Directory, UM.CTools, UM.Lessons,
UMTV, and the University of Michigan Infrastructure for Academic Computing
are valuable resources available to faculty members. And of special
interest to faculty, the Center for Statistical Consultation and Research,
the Faculty Exploratory, the Instructional Technology Lab, the Knowledge
Navigation Center, the Learning Resource Center, and the Duderstadt
Center all have staff and facilities on hand to assist with instructional
applications and classroom support. Details about these specific facilities,
and
more, are listed below. See Section
8.B.7, "Instructional Technology" for
a description of the services to support instructional technology offered
by the Center
for Research
on Learning and Teaching. 20.F.2 Adaptive Technology Computing Site Information Technology Central Services, Shapiro Undergraduate Library, and the Office of Services for Students with Disabilities jointly provide an Adaptive Technology Computing Site (ATCS) for use by students, faculty, and staff with disabilities. The ATCS is currently located in room B126 (basement level) of the Shapiro Undergraduate Library on Central Campus. It comprises nine fully ergonomic workstations and associated adaptive computer technology. For more information, see the ATCS website at <www.umich.edu/~sites/info/atcs/>. In addition, a full complement of adaptive technology equipment is located in the Duderstadt Center on North Campus, including a Braille printer and a raised imaging machine. 20.F.3 Basic Computing Package Faculty on the Ann Arbor Campus receive a Basic Computing Package at no charge. The Flint and Dearborn campuses each have their own information technology support organizations. Faculty from these campuses should first check with their departments, then with their campus information technology organizations for information about available computing resources. Flint Campus: Dearborn Campus: The Ann Arbor Campus Basic Computing Package includes e-mail (including software), access to a login service, an online campus directory service (the electronic campus “telephone book”), laser printing at the University’s Campus Computing Sites, file storage space, World Wide Web access, electronic conferencing resources, and technical support services (documentation, training, consulting, etc.). Some services, such as printing, are provided on a limited basis, with service levels being fixed on a per-term basis. Individuals who use more of a particular service than the package provides will be charged for the additional usage. Detailed information about all of these services can be found on the ITWeb at <www.itd.umich.edu/your-account/bcp.intro.html>. To use the services in the package, every faculty member needs his or her own UM computing ID (called a “uniqname”) and a password. Faculty should check with their departments first to see if there is a departmental administrator who assigns uniqnames. If not, the ITCS Accounts Office should be contacted, 764-8000. A faculty member who already has a uniqname and password can find complete information about how to get started using the Basic Computing Package on the Web at <www.itd.umich.edu/itcsdocs/s4260>. To check file space or printing usage, or to subscribe on-line to additional file space, go to <www.itd.umich.edu/your-account/check.html>. Faculty without desktop access to the network can go to any Campus Computing Site and use a computer there to access the Web and obtain the information needed to get started. It is necessary; however, to have both a uniqname and a password to use a computer at a Campus Computing Site. For specific Site information, see Section 20.F.4, "Campus Computing Sites." Consultants are available at the ITCS computer assistance help line to answer questions about the University’s Basic Computing Package, especially about getting network connections. The help line telephone number is 764-HELP. 4-HELP consultants are not able to assist with general hardware or software computing questions (such as questions about a specific word processing or e-mail package) not included in the Basic Computing Package. For these types of questions, please consult with the manufacturer of that particular software. There are more than 40 University Campus Computing Sites located in Ann Arbor (including partnership and ResComp Sites). One of the largest general use sites is located on the first floor of Angell Hall, while another popular site is located in the Duderstadt Center on North Campus. A map of all Computing Sites can be obtained from the ITCS Accounts Office on the lower level in the Michigan Union, from any site, or on the Web at <www.umich.edu/~sites>. Computers, printers, and other equipment in the Campus Computing Sites are available to any member of the University community who has both a uniqname and a password. Additionally, Cybercafes are located at the Michigan Union, the Michigan League, and in other facilities. 20.F.5 Center for Information Technology Integration (CITI) The Center for Information Technology Integration (CITI) was established by the Regents in 1986. CITI’s mission is to engage in advanced development and research projects, in partnership with external sponsors, that will enhance the University of Michigan’s information technology environment; and to transfer the results to industry, government, and education. CITI is currently located on the 3rd floor of the Argus Building. For more information, call 763-2929 or see their website at <www.citi.umich.edu>. 20.F.6 Center for Statistical Consultation and Research (CSCAR) The Center for Statistical Consultation and Research (CSCAR) is a service and research unit of the University. The unit provides free statistical and spatial analysis consulting services to faculty, primary researchers, graduate students, and staff. CSCAR emphasizes comprehensive consulting services covering all aspects of a quantitative research project from the initial study design through the presentation of the final research conclusions. For further information, see the CSCAR website at <www.umich.edu/~cscar> or telephone 764-7828. 20.F.7 Collaboratory for Advanced Research and Academic Technologies (CARAT) The Collaboratory for Advanced Research and Academic Technologies (CARAT) is an organization that enables diverse disciplines at UM to join forces and participate in cutting-edge research and educational projects involving advanced networking and computing technologies. It brings together faculty, staff, and student researchers to participate in the latest research and learn about exciting projects; engages corporate partners with University researchers to develop joint enterprises that bring the cutting edge of new initiatives to teaching and learning settings; and allows researchers from different disciplines to collaborate on the discovery and use of new technology in learning. For more information, see the website at <www.carat.umich.edu> or call 763-6207. The U-M Computer Showcase sells hardware and software products and provides support services to University faculty, staff, and students. Stores are located on Central Campus and North Campus. For more information, look on the Web at <showcase.itcs.umich.edu> or call 647-2537. Call the ITCS Consulting Help Desk at 764-HELP for questions about core UM computing services, including the Basic Computing Package. Online consulting is also available by sending e-mail to <online.consulting@umich.edu>. A consultant will respond via e-mail within 48 hours. Many schools, colleges, and departments have their own computer consultants who assist faculty with computing questions. Check with your departmental administrator to see what services are available. In addition, ITCS offers workshops and self-paced online tutorials that help faculty build computing skills. Upon request, instructors are available to teach computing skills to students. Workshops and tutorials cover Web design, MS Office, desktop publishing, graphics, computer programming, networking and network administration, project management, and many others. For detailed information about workshops, other services, and access to on-line tutorials, visit the IT Education Services website at <www.itd.umich.edu/education/>. A full listing of services provided by Information Technology Central Services is available at <www.itd.umich.edu/services/index.php>. 20.F.10 Connecting to the Campus Network Being connected to the UM network, whether from on-campus or off-campus, allows faculty members to communicate with others using e-mail and to access the vast resources available on the Internet. On-Campus: Most campus offices and laboratories, as well as the Campus Computing Sites and student residence halls, are already attached to the campus network with Ethernet. Ethernet provides the highest speed network access commonly available. Off-Campus: The most common and most portable way to connect to the UM network from off-campus is with a modem. Most newer computers come pre-installed with an internal modem. The University provides a large UM private dial-in pool in Ann Arbor as well as access to local dial-in numbers throughout Michigan over MichNet, the statewide network. Higher-speed off-campus network access options are becoming increasingly available in Ann Arbor and some other areas in Michigan. These options require special cabling and/or equipment connected to one’s home computer and are therefore not portable. Higher-speed services now available in Ann Arbor include:
While Traveling: National and international modem dial-in access is available to faculty who want to connect to the campus network or the Internet from locations outside of Michigan. All of the information needed to get connected using centrally-provided services is on the ITCS website. CTools is an online course management and collaboration tool. With CTools, instructors can create course websites in which they share documents and other resources; produce class lists; make announcements; maintain online group discussions and chats; and have students work on and submit assignments electronically. For researchers and students, CTools provides an efficient and easy way to collaborate on projects and organize research data, discussions, and chats. CTools (previously known as CTng or CourseTools Next Generation) combines the functions of the original UM.CourseTools and UM.WorkTools. Faculty interested in using CTools can access the website at <ctools.umich.edu/portal> or send e-mail to <ctools@umich.edu>. 20.F.12 Duderstadt Center, James and Anne The Duderstadt Center, located on North Campus, is designed to bring together information resources, information technology, digital rich-media production studios, and the support of technology professionals from across campus units to serve the University community. See the website at <www.dc.umich.edu/index.html>. The Duderstadt Center focuses on providing a place to facilitate interdisciplinary collaboration and integrative learning and exploration. A library that includes resources from the College of Engineering, the School of Art and Design, and the A. Alfred Taubman College of Architecture and Urban Planning is located in the Center. Also available are:
The Digital Media Commons is the programmatic home in the Duderstadt Center for:
For more information, see the Digital Media Commons website at <www.dc.umich.edu/dmc/>, send e-mail to <duderstadtcenter@umich.edu>, or call 763-3266. An electronic mailbox is part of the Basic Computing Package (see Section 20.F.3) and is provided to Ann Arbor Campus faculty at no charge. Faculty may choose from several different e-mail applications. Documentation explaining how to configure and use these e-mail applications is available from the ITWeb at <www.itd.umich.edu/itcsdocs/r1447>. Faculty who are using one of the e-mail options in the Basic Computing Package and experience difficulty getting their e-mail up and running should check the information on the ITwebsite or contact the consultants at 764-HELP for assistance. Many campus units support additional e-mail services. Faculty should check with their departmental or unit administrator to see if the unit has its own e-mail system separate from central services, and if so, what assistance is available to faculty who wish to use that system. 20.F.14 Environmental Spatial Analysis Lab (ESA Lab) The ESA Lab in the School of Natural Resources and Environment conducts research in, and provides support for, the use of geographic information systems (GIS), remote sensing, and spatial analysis. The goals of the ESA Lab are to develop, test, and demonstrate geographic information science theory and methods in the context of ecological and environmental research; apply spatial data analysis methods to real environmental problems; train a new generation of spatially-enabled resource managers and policy analysts; and transfer the best spatial analysis technologies to users and managers. The ESA Lab supports the entire University community by collaborating with other academic units to develop a University-wide structure for GIScience, offering fee-based membership for access to state-of-the-art technology, and partnering on research. Visit the website at <esa.snre.umich.edu/> or contact the ESA Lab Director at 763-5803. A program as well as a facility, the Faculty Exploratory was designed specifically to assist faculty who are interested in using technology to enhance lecturing, research, and publishing skills. To receive technology tips or to learn a whole new skill set, there are hands-on workshops, appointments with consultants, and drop-in assistance available. Exploratory consultants are available in person as well as via telephone or e-mail to answer questions about computer technology and software. The Faculty Exploratory is located on the second floor of the Hatcher Graduate Library. For more information, send an e-mail to <exploratory@umich.edu> or call 647-7406. You can also visit the website to see the current list of workshops and other information at <www.lib.umich.edu/exploratory/>. 20.F.16 GroundWorks Media Conversion Lab Located in the Duderstadt Center and available to all UM faculty, staff, and students, the GroundWorks Media Conversion Lab is a facility supporting the production, conversion, and editing of digital and analog media. Macintosh and Windows computers are equipped with CD-R drives, flatbed scanners (for documents up to 11" x 17"), slide scanners, slide film exposers, and video and audio equipment are available on a walk-in, self-serve basis. Large format color printing is also available for a fee. For more information, phone 647-5739 or see the GroundWorks website at <www.dc.umich.edu/groundworks/index.htm>. 20.F.17 Knowledge Navigation Center (KNC) The Knowledge Navigation Center (KNC), located in the Hatcher Graduate Library, is a good starting point for exploration. Faculty, staff, and students can explore, evaluate, and apply innovative technologies to their scholarly endeavors with the help of KNC staff. Visit the KNC to learn about image and text scanning, Web development, and bibliographic management tools, such as EndNote and ProCite. Walk in or call ahead to reserve a workstation. For specific hours, send an e-mail to <knc-info@umich.edu>, visit the website at <www.lib.umich.edu/knc>, or call 647-5836. 20.F.18 Learning Resource Center (LRC) The Learning Resource Center offers a full range of administrative, educational, and support services to Medical School students and faculty. Faculty and students interested in exploring and developing computer-based technologies are welcome to discuss their interest with LRC staff. A computer cluster with over 90 Macintosh and Dell computers with access to the Web and a wide variety of software are available. The LRC also has two Faculty Multimedia Development Stations designed to introduce faculty to technology, help them upgrade their current teaching materials to a digital format, or create new computer based programs for teaching. Free consultation with professional programming staff is available. For specific hours, visit the website at <www.med.umich.edu/lrc/faculty/> or call 936-2239. 20.F.19 New Media Center (NMC) The New Media Center (NMC) is a state-of-the-art computing site for faculty and students interested in exploring multimedia in the context of their courses. Located in the School of Education Building on the Ann Arbor Central Campus, the NMC provides an excellent environment for developing multimedia materials. The site integrates hardware, software, and consulting in a total multimedia workspace. For more information, see NMC’s website at <www.umich.edu/~sites/info/seb>, send an e-mail to <sites.reservations@umich.edu>, or call 64-SITES. 20.F.20 Online Campus Directory The University has an online campus directory at <directory.umich.edu>. This directory includes all Ann Arbor faculty, staff, and students who have a uniqname. It provides e-mail addresses, campus telephone and fax numbers, addresses, and other information. Ann Arbor faculty information is entered and updated automatically from the University’s staff database. Flint and Dearborn faculty who would like their information to appear in the directory must have a uniqname and will need to enter and update their information themselves. For information on how to keep personal information out of the online directory, see Section 12.C, “Personnel Records.” In addition to providing directory information, the online directory can be used to create e-mail groups. For assistance in setting up an e-mail group, select HELP in the online directory. 20.F.21 Course Management Services for Faculty On the Ann Arbor Campus, ITCS and MAIS provide several services to help faculty carry out their administrative responsibilities as instructors. Faculty Center on Wolverine Access Class listservs can be requested and created at any time before or during the academic terms. They are automatically refreshed frequently during the first three weeks of the term, and by request after the close of the drop/add period. Instructors requesting class listservs may optionally add or delete members, and change other aspects of the listserv’s configuration. Documentation about the features of the class listservs is sent out to the instructors when the listserv is created. More information about using and maintaining class listservs is available at (http://www.itd.umich.edu/itcsdocs/r1176/). For questions or concerns, contact <class-listserv-consulting @umich.edu>. The University provides extensive software for use by faculty, students, and staff. Many types of software are available for use at no cost on the computers in the Campus Computing and ResComp Sites. Although the Campus Computing Sites are used primarily by students, they are open to faculty and regular University staff as well. More information about the types of software available in the sites can be found in the sites’ Web space at <www.umich.edu/~sites/>. In addition, the University has bulk purchased software licenses for a number of software packages, making it possible for departments and faculty to buy software at reduced prices. Many of these software packages are discipline-specific (e.g., Geographical Information System software) or are tools that support research endeavors (e.g., statistics software). In addition, antivirus software is licensed and available at no cost to all faculty, regular staff, and students at UM. More information about obtaining and using licensed software can be found on the Web at <www.itd.umich.edu/sw-info>. UM faculty may also purchase individual copies of many popular software packages at educationally-discounted prices through the UM Computer Showcase. To learn more about selection, availability, prices, and possible restrictions, visit the Showcase on the ground level of the Michigan Union, check their website at <www.itd.umich.edu/sales> or call 647-2537. 20.F.23 Statistics and Computation Service The Statistics and Computation Service provides the resources to high-performance research computing, including large volume statistical, mathematical, and geographic information system data analyses. Specialized software tools such as Mathlab, SAS, SPSS, C++, etc. are provided for work in statistics and other research areas. The service provides local temporary disks to facilitate working with large data sets. Use of remote X-windows displays for data visualization is also provided. This service is available to faculty and students and is helpful for those who need to process large amounts of data or handle other computing-intensive tasks. Information about the Statistics and Computation Service is available on the Web at <www.umich.edu/~gpcc/scs>. Users can also get support by e-mailing <itd-stat-admin@umich.edu>, <spss.help@umich.edu>, <sas.help@umich.edu>, or by calling 764-HELP or 764-STAT. UM.Lessons provides instructors with an easy and flexible medium to create customized lessons for their students. Once students finish a lesson, the instructor can retrieve student responses, as well as student and class statistics. A lesson can be created in three formats:
Faculty interested in using UM.Lessons can access the website at <lessons.ummu.umich.edu/2k> or send e-mail to <lessons@umich.edu>.
A more extensive set of examples can be found at <sitemaker.umich.edu/sm.gallery>. 20.F.26 University of Michigan Television
(UMTV) UMTV also offers the opportunity for a variety of non-traditional programming
content, including:
For more information, see UMTV’s website at <www.itcom.itd.umich.edu/umtv>.
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